Terms & Conditions
Terms & Conditions
Welcome to ZUK.Handcrafted. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully. These Terms apply to all users of this site, including browsers, customers, merchants, and content contributors.
This website is operated by ZUK.Handcrafted. Throughout the site, the terms “we”, “us” and “our” refer to ZUK.Handcrafted.
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1. Use of Our Website
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.
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2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card info) may be transferred unencrypted across various networks. Credit card data is always encrypted during transmission.
You agree not to copy, reproduce, sell, or exploit any part of our Service without our express written permission.
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3. Product Information & Pricing
We aim to provide accurate product descriptions and pricing, but errors may occasionally occur. We reserve the right to correct inaccuracies, change prices, or cancel orders without notice.
Colors and product images may vary slightly depending on your screen or device. All products are subject to availability and may be discontinued or updated without prior notice.
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4. Orders & Account Accuracy
We reserve the right to refuse or cancel any order at our sole discretion. You agree to provide accurate and up-to-date billing, shipping, and payment information. Incomplete or incorrect information may result in delays or order cancellation.
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5. Returns & Exchanges
You may return eligible items within 7 days of receiving your order. Items must be unused, in original packaging, and not customized.
We only accept returns for products that are damaged or defective upon arrival.
Return shipping is the customer’s responsibility. Refunds are issued after inspection. See our Returns Policy for more information.
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6. Third-Party Tools & Links
Our website may offer access to third-party tools or contain external links. We are not responsible for the content, accuracy, or functionality of these tools or websites and your use is at your own risk.
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7. User-Generated Content
If you submit comments, reviews, or creative ideas, you grant us permission to use, edit, and publish that content in any format, without compensation. We reserve the right to remove content we find unlawful, offensive, or in violation of these Terms.
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8. Intellectual Property
All content, designs, and images on this website are the property of ZUK.Handcrafted. Reproduction or use of any material without permission is strictly prohibited.
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9. Limitation of Liability
We do not guarantee that the Service will be uninterrupted or error-free. Products and services are provided “as is” without any warranties. We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
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10. Indemnification
You agree to indemnify and hold ZUK.Handcrafted and its affiliates harmless from any claim arising out of your breach of these Terms or your violation of any law or third-party rights.
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11. Severability
If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect.
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12. Modifications
We may update these Terms at any time. Changes will be posted on this page. Your continued use of the site after changes are posted constitutes acceptance of the revised terms.
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13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United States and your local state.
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14. Contact Information
If you have any questions about these Terms, please contact us at:
Privacy & Safety
Privacy Policy
Last Updated: July 16, 2025
At ZUK Handcrafted (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at zukhandcrafted.com, place an order, subscribe to our newsletter, or interact with us in any way.
By using our site and services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect the following types of personal information when you interact with us:
Personal Data you provide directly:
• Full name
• Email address
• Shipping and billing address
• Phone number
• Order and payment details (processed securely via third-party providers)
• Account login details (if you register)
• Messages or inquiries sent to our support team
Usage Data automatically collected:
• IP address
• Browser type and version
• Device information
• Time spent on pages
• Click behavior and navigation
• Cookies and tracking technologies (see Section 5 below)
Information from third parties:
• Payment processors (e.g. Shopify Payments, PayFast, Peach Payments)
• Analytics and marketing platforms (e.g. Google Analytics, Facebook Pixel)
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2. How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Send order confirmations, tracking info, and shipping updates
• Provide customer service and support
• Communicate about product launches, discounts, and promotions (only if you’ve opted in)
• Improve and optimize our website and customer experience
• Detect and prevent fraud or illegal activity
• Comply with legal obligations and platform policies (e.g., Shopify, POPIA, GDPR)
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3. Sharing Your Information
We share your information only when necessary and always securely:
• With service providers (e.g. couriers, payment gateways, email marketing tools)
• With marketing platforms, for ad personalization (e.g. Facebook, Google Ads)
• In legal situations or if required by law
• During a business transition (e.g. merger, sale)
We do not sell your personal data.
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4. Email Marketing & Promotions
You’ll only receive marketing emails if you explicitly subscribe. You can unsubscribe at any time using the link at the bottom of any ZUK Handcrafted email, or by contacting us at zukhandcrafted@gmail.com.
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5. Cookies & Tracking Technologies
We use cookies and similar tools to:
• Enable website functionality (e.g., cart, login)
• Analyze how visitors interact with our website
• Personalize ads and content based on your preferences
You can control cookie settings through your browser. Note: disabling cookies may affect your experience on our site.
For Shopify’s cookie policy, visit: shopify.com/legal/cookies
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6. Data Retention
We keep your data only as long as necessary to:
• Complete your orders
• Meet legal obligations
• Resolve disputes
• Improve our service
After that, your data is securely deleted or anonymized.
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7. Security
We use industry-standard security measures and Shopify’s encrypted infrastructure to protect your data. While no system is 100% secure, we do our best to protect your information. Always keep your login details safe and confidential.
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8. Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Correct or update your data
• Request deletion of your data
• Object to data processing for marketing
• Withdraw consent at any time
To make any of these requests, contact us at zukhandcrafted@gmail.com.
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9. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that we’ve collected data from a child, we’ll delete it immediately.
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10. Third-Party Links
Our website may link to third-party platforms (e.g. Instagram, payment gateways). We are not responsible for the content or privacy practices of those sites. Please review their policies before interacting.
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11. Changes to This Policy
We may update this policy occasionally. When we do, we’ll revise the “Last Updated” date above. Continued use of our site means you accept those changes.
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12. Contact Us
Questions? Requests? Reach out anytime:
📧 Email: zukhandcrafted@gmail.com
🌍 Website: www.zukhandcrafted.com
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- Offline Payments