Privacy Policy

At ZUK Handcrafted, trading as ZUK.Handcrafted (and including our specific product ranges, such as Sunny Strings Zuk sunglasses chains) (“we”, “us”, “our”), your privacy is paramount. This Privacy Policy explains how we, as the Responsible Party (as defined by the Protection of Personal Information Act), collect, use, store, and share your personal information when you visit our retail website at zukhandcrafted.com, purchase our handcrafted items and accessories, or interact with us in any way.

By using our site and services, you agree to the terms of this Privacy Policy.

We collect the following types of personal information when you interact with us for the purpose of fulfilling your order for our handcrafted goods and accessories:

Personal Data you provide directly:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Order and payment details (processed securely via third-party providers)

• Account login details (if you register)

• Messages or inquiries sent to our support team

Usage Data automatically collected:

• IP address

• Browser type and version

• Device information

• Time spent on pages

• Click behavior and navigation

• Cookies and tracking technologies (see Section 5 below)

Information from third parties:

• Payment processors (e.g., Shopify Payments, PayFast, Peach Payments)

• Analytics and marketing platforms (e.g., Google Analytics, Facebook Pixel)

We use your personal information to ensure a seamless retail experience and for legitimate business purposes. ZUK.Handcrafted acts as the Responsible Party for the processing of your personal data under the Protection of Personal Information Act (POPIA).

We use your information to:

• Process, fulfill, and deliver orders for ZUK.Handcrafted products, including Sunny Strings Zuk sunglasses chains.

• Send order confirmations, tracking info, and shipping updates.

• Provide customer service and support related to your purchase.

• Communicate about product launches, discounts, and promotions (only if you’ve opted in).

• Improve and optimize our website and customer experience.

• Detect and prevent fraud or illegal activity.

• Comply with legal obligations and platform policies, especially the Protection of Personal Information Act (POPIA) of South Africa.

We share your information only when necessary, securely, and in compliance with POPIA:

• With service providers (e.g., couriers, payment gateways, email marketing tools) to facilitate the delivery of your ZUK.Handcrafted products.

• With marketing platforms, for ad personalization (e.g., Facebook, Google Ads), which you can object to.

• In legal situations, if required by law, or to protect our rights and property.

• During a business transition (e.g., merger, sale).

We do not sell your personal data.

You’ll only receive marketing emails about ZUK.Handcrafted and Sunny Strings Zuk if you explicitly subscribe. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us at zukhandcrafted@gmail.com

We use cookies and similar tools to:

• Enable website functionality (e.g., cart, login) for a smooth shopping experience.

• Analyze how visitors interact with our website.

• Personalize ads and content based on your preferences.

You can control cookie settings through your browser. Note: disabling cookies may affect your experience on our site.

For Shopify’s cookie policy, visit: $\small\text{[shopify.com/legal/cookies](https://shopify.com/legal/cookies)}$

We keep your data only as long as necessary to:

• Complete your orders.

• Meet legal obligations under South African law.

• Resolve disputes.

• Improve our service.

After that, your data is securely deleted or anonymized.

We use industry-standard security measures and Shopify’s encrypted infrastructure (note: Wix also provides security, but this language is standard for e-commerce) to protect your data. While no system is 100% secure, we do our best to protect your information. Always keep your login details safe and confidential.

As the data subject, you have certain rights, particularly under the Protection of Personal Information Act (POPIA) of South Africa. You may have the right to:

• Access your personal data (request a record).

• Correct or update your data.

• Request deletion or destruction of your data (subject to our legal obligations).

• Object to the processing of your data for marketing or other reasons.

• Withdraw consent at any time.

• Lodge a complaint with the Information Regulator of South Africa.

To make any of these requests, contact us at $\small\text{zukhandcrafted@gmail.com}$.

Our website and products are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that we’ve collected data from a child, we’ll delete it immediately.

Our website may link to third-party platforms (e.g., Instagram, payment gateways). We are not responsible for the content or privacy practices of those sites. Please review their policies before interacting.

We may update this policy occasionally. When we do, we’ll revise the “Last Updated” date above. Continued use of our site means you accept those changes.

Questions? Requests? Concerns about our POPIA compliance? Reach out anytime:

Responsible Party: ZUK.Handcrafted

📧 Email:zukhandcrafted@gmail.com

🌍 Website: www.zukhandcrafted.com

Information Regulator (South Africa):

Should you have concerns about our information handling, you may contact the Information Regulator directly.